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Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

Riverbreeze Tourist Park is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Cancellation Policy

Off Peak and Shoulder Periods Cancellations – up to 14 days prior – all bookings cancelled will incur a $30.00 administration fee.
Peak Periods – Easter & Christmas Cancellations – up to 4 weeks prior – all bookings cancelled will incur a $30.00 administration fee.
Please Note: This policy does not apply after the booking has commenced.
If Outside Cancellation Policy – No refund of money given.
Changing Reservation Dates: Provided 14 days’ notice is given in off peak periods and 28 days for peak periods, we can honour this request.
Refund conditions: Providing the necessary notice has been given and you are able to receive a refund, the remaining deposit will be refunded by the same method in which they were originally paid. Refunds will be processed within 7 days.
BOOKINGS MADE VIA THIRD PARTY SITES All Bookings booked through Third Party Sites (e.g Booking.com) have their own cancellation policy. Please refer to their cancellation policy as this may differ to the park policy.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .