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Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

Lorne Foreshore Caravan Park is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Cancellation Policy

Cancellation Policy
• Off Peak and Shoulder Season
Cancellations – up until 1 day before the booking will incur an administration fee of $25 per booking
Cancellations - on the day of the booking or during the stay will not receive a refund
• Peak including some Long Weekends (not including December, January or Easter)
Cancellations – up until 14 days prior to the booking will incur an administration fee of $25 per booking
Cancellations – within 14 days of the booking will incur a cancellation fee equal to 50% of the total
booking value
Cancellations - on the day of the booking or during the stay will not receive a refund
• Minimum Night Stays
Cancellations – up until 14 days prior to the booking will incur an administration fee of $25 per booking
Cancellations – within 14 days of the booking will incur a cancellation fee equal to 50% of the total
booking value
Cancellations - on the day of the booking or during the stay will not receive a refund
Reduction in number of nights stay – are not possible, guests either pay the full value of the booking or
completely cancel the booking subject to the cancellation policy
• December/January casuals and Easter casuals
Cancellations – up until 30 days prior to the booking will incur an administration fee of $25 per booking
Cancellations – within 30 days and up to 7 days of the booking will incur a cancellation fee equal to 50%
of the total booking value
Cancellations – within 7 days of the booking or during the stay will not receive a refund

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .