For a more effortless and secure experience on our site, please consider updating your browser

Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

Discovery Parks - Adelaide Beachfront is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Cancellation Policy

Booking Terms and Conditions
By proceeding with an accommodation booking on this website, you agree to these terms and conditions.

Parties
For the purposes of these terms and conditions:

‘we’, ‘us’ or ‘our’ is referring to Discovery Holiday Parks Pty Ltd and, where the context so permits, its associated entities; and
‘your party’ means any person who accesses the park under the accommodation booking, including any family, children, friends or other people visiting the park at your invitation.
By proceeding with an accommodation booking you agree to these terms and conditions and must ensure your party agrees to, and complies with, these terms and conditions.

Bookings, payments and cancellations
The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may result in an increase to the tariff and you agree to pay any increase at the time of change.

The tariff quoted is current at the time of booking and is inclusive of GST. The tariff only becomes firm upon full payment for the specified time and duration.

Only one promotional/membership offer can be redeemed on any booking.

Promotional code, voucher or membership discounts must be redeemed at the time of booking. Discounts will not be applied or refunded after a booking has been confirmed.

Any amount of the tariff which is outstanding at the time of check-in must be paid at check-in unless alternative arrangements have been agreed with park management prior to arrival.

Any additional charges incurred after check-in must be paid in full at the time they are incurred.

Credit Card or Debit Card fees: If you wish to pay by MasterCard or Visa credit or debit card, Amex, Diners or Union Pay, we will charge a non-refundable card surcharge of 1.00% of the total transaction value (excludes EFTPOS transactions).

Unless the individual park has communicated stricter cancellation conditions (for example during that park’s peak season) in your booking confirmation, or the website on which you have made your booking has advised you of stricter cancellation conditions, the cancellation conditions set out in these terms and conditions apply.

Single booking cancellations: Where the booking is a single booking relating to only one on-site accommodation, and that booking is cancelled:

14 days or more prior to the arrival date, then you will be refunded an amount equal to the tariff you have paid less the tariff for one night’s accommodation;
less than 14 days prior to arrival, then you will be refunded an amount equal to the tariff you have paid less 25% of the total tariff or the tariff for one night's accommodation, whichever is greater.
Group booking cancellations: Where the booking is a group booking which relates to two or more on-site accommodations, and that booking is cancelled:

30 days or more prior to the arrival date, then you will be refunded an amount equal to the tariff you have paid less the tariff for one night's accommodation;
less than 30 days prior to arrival, then you will be refunded an amount equal to the tariff you have paid less 25% of the total tariff or the tariff for one night's accommodation, whichever is greater.
A booking may, subject to availability, be changed, however in such circumstances the tariff may change depending on the new booking period and a fee may apply in respect of the change. You may hold credit on your client account for up to 12 months.

No refunds are given for early departures or cancellations once you or your party has arrived at the park.

We reserve the right to refuse entry into the park for any reason we so determine in our discretion (including for our own purposes). A full refund will be issued if this occurs.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .