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All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

Cowell Foreshore Caravan Park is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Cancellation Policy

Changes & Cancellations
Off Peak Season For cancellations and alterations made within 7 days of arrival, we are unable to offer a refund. We will endeavour to change the booking to suit your travel plans.
If a cancellation is made more than 7 days, a full refund will be given.
Peak Season & Easter Cancellations and alterations must be made more than 28 days prior to your arrival to receive a full refund.
Tariffs and deposits are not refundable for early departures or cancellations once arrived. Booked accommodation or sites will only be held for 24 hours from commencement date unless otherwise arranged.
No refunds will be given for no-show bookings.
We recommend you seek independent travel insurance if you are concerned external factors may impede your stay.
Right of removal
If during your stay, you or your party fails to comply with these terms and conditions, then in addition to any other right we may have, we may immediately evict your party without refund.
Park rules, guidelines and safety instructions
You and your party must:
* obey all park rules, guidelines and signage and reasonable requests from park staff;
* abide by the signed speed restrictions in the park;
* take care for your own safety and the safety of others; and
* safely and securely stow your possessions.
You must ensure that persons under 18 years of age (minors) in your party are accompanied and supervised by a parent or guardian at all times whilst at the park. It is your responsibility to ensure the safety and protection of all minors in your party at all times during their stay at the park.
Cowell Foreshore Caravan Park & Holiday Units welcomes pets on sites only.


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