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Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

Triabunna Cabin & Caravan Park is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Cancellation Policy

TRIABUNNA CABIN & CARAVAN PARK
BOOKING & CANCELLATION POLICY

It is the policy of this establishment to secure all bookings by a minimum 50% deposit, and a valid credit card number and expiry date. Pre-paid Online bookings are secured at 100% of the booking charge. Credit card details are secured in conformity with the Privacy Act to ensure that your card security is not compromised. Your credit card may be charged with the 50% deposit on booking confirmation with the balance payable on arrival.

Cancellations for bookings are accepted without penalty up to seven (7) days before date of arrival. There will be a 20% cancellation fee charged on all refunded payments. Cancellations made within the seven (7) day period prior to arrival date will result in forfeiture of your deposit, or a 50% charge to your credit card. Failure to arrive on the due date will result in a full balance of the booking charge being made to the credit card securing your booking. A cancellation number will be issued against all cancelled bookings and must be quoted in the case of any dispute arising from charges that might be raised as a result of these provisions.

However your forfeited deposit or full charge will be credited against any future accommodation you book and occupy at our park.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .