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Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

Brooms Head Holiday Park is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Cancellation Policy

CANCELLATIONS & REFUNDS
Cancellations will be accepted:
Off Peak Reservations

Up to 2 weeks prior to arrival date
Deposit/prepayment refunded less $25 administration fee OR
Transfer full deposit to deferred booking (within 12 months)
Cancellation of deferred booking – total loss of deposit
Within 2 weeks of arrival date – total loss of deposit
Peak Season-Easter Reservations

Prior to 28 February
Deposit/prepayment refunded less $25 administration fee OR
Transfer full deposit to deferred booking (within 12 months)
Cancellation of deferred booking – total loss of deposit
After 28 February
Total loss of deposit
Prepayment may be refunded if site or cabin can be relet. It is the guest’s responsibility to contact reception after the cancelled reservation ‘departure date’ to confirm eligibility for a refund of prepayment
School Holiday-September Reservations

Prior to 31 July
Deposit/prepayment refunded less $25 administration fee OR
Transfer full deposit to deferred booking (within 12 months)
Cancellation of deferred booking – total loss of deposit
After 31 July
Total loss of deposit
Prepayment may be refunded if site or cabin can be relet. It is the guest’s responsibility to contact reception after the cancelled reservation ‘departure date’ to confirm eligibility for a refund of prepayment
Peak Season-Christmas Reservations

Prior to 31 October
Deposit/prepayment refunded less $25 administration fee OR
Transfer full deposit to deferred booking (within 12 months)
Cancellation of deferred booking – total loss of deposit
After to 31 October
Total loss of deposit
Prepayment may be refunded if site or cabin can be relet. It is the guest’s responsibility to contact reception after the cancelled reservation ‘departure date’ to confirm eligibility for a refund of prepayment
Peak Season-Long Weekend Reservations

Prior to 6 weeks
Deposit/prepayment refunded less $25 administration fee OR
Transfer full deposit to deferred booking (within 12 months)
Cancellation of deferred booking – total loss of deposit
Within 6 weeks
Total loss of deposit
Prepayment may be refunded if site or cabin can be relet. It is the guest’s responsibility to contact reception after the cancelled
Refunds are processed by cheque by the council and may take approximately 2-3 weeks for processing and posting. Sorry no refunds for no shows, late arrivals, early departures or inclement weather. No refunds for guests ejected from the park for contravening park rules. Charges may apply for any damage caused.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .