Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

BIG4 Colonial Holiday Park is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Cancellation Policy

Cancellation Policy:

CABINS
Peak Season
- More than 30 days notice: Full refund less $20 administration fee
- Less than 30 days notice: Cancellation fee of $20 administration fee and 1 night's tariff
- Less than 10 days - No refund
Shoulder/Off Peak Seasons
- More than 30 days notice: Full refund
- Less than 30 days notice: Cancellation fee includes $20 administration fee
- Less than 20 days notice: Cancellation fee of $20 administration fee and 1 night's tariff
- Less than 10 days - No refund

POWERED / UNPOWERED SITES
- More than 30 days notice: Full refund less $20 administration fee
- Less than 30 days notice: Cancellation fee of $20 administration fee and 1 night's tariff
- Less than 10 days - No refund
Shoulder/Off Peak Seasons
- More than 30 days notice: Full refund
- Less than 30 days notice: Cancellation fee includes $20 administration fee
- Less than 10 days notice: Cancellation fee includes $20 administration fee and 1 night's tariff

Failure to Notify
If you do not notify Colonial Holiday Park of your cancellation or you do not arrive by 9am the day after your scheduled reservation, your booking will be cancelled without the refund of any deposit.

Early Departures
Peak Seasons - No refund will be made if you decide to cut your reservation or holiday short.
Shoulder/Off-Peak Seasons - Refunds may be issued subject to Park Owner's discretion.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .