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Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

Cool Waters Holiday Park is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Cancellation Policy

If a reservation is cancelled 30 days or more before the booked arrival date, a $25 cancellation fee applies per reservation.
If a reservation is cancelled within 10-30 days of arrival, any deposit refund is up to the discretion of the Manager.
No refunds or cancellations within 10 days of arrival.
At least 30 days notice must be given for any booking or date alterations.
All wedding bookings must be paid in full upon booking and are not be refundable. They may be transferable, at the manager’s discretion.
Prices are NETT to Coolwaters Holiday Park and are not subject to any further discount or commission. Prices are quoted in Australian dollars, include GST and are subject to change

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .