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All transactions are processed in AUD.

Shipping and Delivery Policy

Not applicable

Click and Collect Policy

Not applicable

Customer Service Policy


• By making a booking, you are entering into a contract and agreeing to abide by the terms and conditions of the Berri Riverside Caravan Park as outlined below.
• Guests are responsible for checking their details when making a reservation.
• Those named on the receipt are responsible for all persons in their cabin/site including any visitors.
• We reserve the right to change the rates without notice.
• Terms and conditions are subject to change without notice.

Cabin/Site Conditions
• A booking cannot be made for or by any person under the age of 18 years. A responsible adult must accompany such persons. Proof of age may be requested.
• The number of people accommodated in each cabin must not exceed the number of beds available. I.e. No cabin can exceed 6 occupants (of any age) with a maximum of 4 adults per cabin.
• On arrival, if the number of people exceeds the maximum allowed for the cabin type, we will not accept the booking.
• Adults and children over the age of 9 years are not permitted on top bunk beds.
• All cabins are NON-SMOKING. By law, smoking is prohibited inside or within 5 metres of any public building.
• A maximum of 6 people is permitted on caravan/tent sites.
• We allow one caravan or a tent per site.
• To minimise damage to grass, any guest staying on a grass site for 2 or more days must have open weave matting/shade cloth if they have a tent, camper trailer or annexe that has a solid floor going directly on the grass. Tarps are not acceptable.
• Whilst every effort will be made to meet guest requests, we cannot guarantee cabin/site numbers. All requests will be considered on an availability basis.
• When booking a special, no further discounts will apply.

• Check-in is available from 2pm for cabin and ensuite accommodation and 12 noon for sites.
• If arriving after 6pm, please contact us on the day of arrival to arrange your key and/or boomgate code to be put in a night box. Failure to make these arrangements may result in you not being able to access the park.
• Reception hours are 8.00am to 6pm

Check- Out
Cabins and sites must be vacated by 10am.

• Pets are allowed at the managers’ discretion with your own caravan or tent only.
• The park must be advised of all pets entering the park at the time of booking.
• UNDER NO CIRCUMSTANCES are pets allowed in or around cabins and they are strictly forbidden to enter the amenities including ensuite sites.
• The pet policy must be read and signed upon arrival.

Guest Behaviour
• Guests are expected to behave in a manner that is respectful of other visitors.
• Excessive consumption of alcohol will not be tolerated.
• We ask guests to limit excessive noise between 10pm and 8am as a courtesy to other guests.
• Management reserves the right to evict patrons from the park who are deemed to be behaving in a socially unacceptable manner, causing damage, disturbing guests, using unacceptable language or are in breach of any other park rules. All monies will be forfeited.

• Bicycles and scooters may only be ridden in the park during daylight hours.
• Helmets must be worn at all times.
• Riding around amenity blocks, the park entrance or reception area is not permitted.
• Skateboards, ripstiks and similar items are not allowed in the park. Speed limits apply.

• All registered guests shall be liable for any loss or damage to the appliances, furniture, keys, fixtures and fittings in the accommodation – normal wear and tear excluded.
• A fee may be charged if excessive cleaning is required after departure.
• All cabin bookings require credit card details or a cash bond as security on arrival.

Personal Belongings
• The Berri Riverside Caravan Park takes no responsibility for the loss or damage of any personal items.
• Please lock up accommodation, vehicles, bikes etc. and remove any valuables, especially at night.
• Thoroughly check cabins and amenities on departure as perishable items will be disposed of and non-consumables will only be held for 1 month before being donated to local charities.

• Visitors are most welcome but are your responsibility.
• Please ensure visitors comply with the park rules.
• A small fee may be charged for visitors who wish to use the park swimming pools, jumping pillow or showers.
• Visitors must vacate the park by 10pm.

Cancellation Policy

Peak Periods/School Holidays
• More than 30 days' notice, payment is refundable, less $30 administration fee.
• Less than 30 days' notice, payment is non-refundable.

Off Peak Periods
• More than 7 days' notice, payment is refundable, less $30 administration fee.
• Less than 7 days' notice, payment is non-refundable.

Early departures will not be entitled to a refund.


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