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Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

BIG4 Beachlands Holiday Park is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Cancellation Policy

BIG4 Beachlands is a Smoke Free Zone
Smoking is not permitted within BIG4 Beachlands. People caught smoking in the park (outside the designated area on the park boundary) will be asked to leave.
Minimum night stays
Minimum booking periods apply for accommodation and campsites during school holidays and special events
3 night minimum stays are required on long weekends
2 night booking period applies at all other times of the year
Deposits and Tariffs​
Adult tariff applies to persons above 15 years of age
Child tariff applies to guests aged 2 to 15 years of age
Children under 2 years of age are free of charge
Payment may be made by Visa, Mastercard or direct deposit
Cheques and money orders are not accepted
Tariffs are not refundable if you choose to cut your stay short

December/January School Holidays - 50% Deposit due at time of booking, Full payment due by 31 October
Special Events/School Holidays - 50% Deposit due at time of booking, Full payment due 8 weeks prior to arrival.
All other times - 1st Night's Deposit due at time of booking, Full payment due 14 days prior to arrival.
Bonds

A credit card pre-authorisation of $200 or a bond of $300 in cash is required for all accommodation bookings
Campsite bookings require a $50 cash bond for the issue of a boom gate remote control
Campsite bookings with dogs will need a $50 cash bond on arrival for sites only
Check-in and Check-out

Reception hours are 8am to 6pm
Guests arriving outside these times must contact the park during opening hours to make alternative arrangements
Guests who fail to arrive on the designated day or by 10am the following day will forfeit all monies paid
Check-in time is from 12pm for sites and 3pm for accommodation
Check-out time is 10am. Late check-outs can be arranged at an extra charge and are subject to availability
Accommodation units are serviced on departure only, unless prior arrangements have been made
Dogs

In order to ensure the comfort, enjoyment and safety of all guests staying at BIG4 Beachlands there are specific guidelines in place to ensure all dog owners take responsibility in regards to the actions and behaviour of their dogs. Please be aware that if you fail to adhere to these guidelines you will be asked to leave the park immediately without refund.

Dogs must be registered and desexed
Only one dog allowed per site/accommodation
The dog must be leashed (leash to be no more than 2 metres in length) at all times while not in your van, tent or accommodation
The dog must be supervised at all times and never left unattended inside a tent, van or accommodation unit
Dogs are not allowed in any common areas of the park including camp kitchen, pool area, amenities, playground or any public areas
Dogs, and any dog related accessories, must not be washed or cleaned anywhere within the park
Dogs aren't to be walked throughout the park, we have a pet friendly beach 150m away
Dog owners are 100% responsible for picking up and disposing of their dog’s waste
Any guests whose dog is deemed noisy, disruptive, aggressive or is the subject of complaints from other guests may be asked to vacate their site. This is a management decision.
Dogs are acepted at managers descretions and some breeds will not be accepted.
Dog owners MUST contact the park directly on 08 9752 2107 or stay@beachlands.com.au to make a reservation.

Behaviour

Guest in the park who are deemed by management to be any of the below, will be asked to vacate the premises immediately.

Behaving in a socially unacceptable way
Causing damage
Disturbing other guests
Using unacceptable language
Not adhering to park guidelines
No refund will be given and charges will apply for any damage caused.

We reserve the right to refuse a booking at any time from any person reasonably believed to:

Not be the person named on the booking;
Not be the person named on the credit card or not authorised to use the card;
Not be able to pay for any charges;
May cause damage to the property of the Park or other guests;
May exhibit socially unacceptable behaviour;
Be younger than 18 years of age and not accompanied by a responsible person over that age; or
Be concealing a dog or other unauthorised animal.
Offers

Not available with any other discount
Minimum nights apply
Changes and cancellation not allowed
Non-refundable
Full payment due at time of booking
For individual deal booking conditions please see our Offers page

Cancellation Policy

This policy is for all bookings other than Leavers. (For Leavers cancellations please refer to the Leavers Booking Conditions.)

December/January Holidays, Easter & Special Events
Changes for stays during peak season and special events must be made more than 60 days prior to arrival.

Cancellations can be made up to 60 days prior to arrival will result in the forfeit of the first nights tariff.

If the cancellation is made within 60 days of arrival, tariff paid will be forfeited (however if your accommodation/site is able to be re-booked the portion re-booked will be refunded, less the first nights tariff).

Long Weekends & April, July and October School Holidays
Cancellations can be made up to 14 days prior to arrival and will result in the forfeit of the first nights tariff.

Cancellations made within 14 days of arrival will result in tariff paid being forfeited.

All other times
Cancellations at other times can be made up to 48 hours prior to arrival and will result in the forfeit of the first nights tariff.

Cancellations made within 48 hours of arrival will result in tariff paid being forfeited.

Your booking is for a set time and, once confirmed, any change will result in liability for payment of the whole of the time booked unless you have cancelled in accordance with this policy. Cancellations must be made in writing. For your own peace of mind, we recommend that you consider taking out domestic travel insurance.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .