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Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

Banksia Tourist Park is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Cancellation Policy

Full payment of the booking is required at the time of booking. All cancellations and /or refund requests must be provided in writing. Refunds may only be available for cancellations made 7 days or more days in advance of the booking arrival. A cancellation fee of $25.00 (AUD) will apply to all bookings. There are strictly no refunds for bookings made on long weekends or in peak season. There are also strictly no refunds with bookings made where the cancellation insurance has been declined at the time of booking. All prices are in Australian dollars (Inc GST). And maybe subject to change without notice at the discretion of Banksia Tourist Park.
If you need to cancel your online reservation please email: bookings@banksiatourist.com.au

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .