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Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

NRMA Port Macquarie Breakwall Holiday Park is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Cancellation Policy

Refunds of deposits and fees paid are available from NRMA Parks and Resorts under the following circumstances. All cancellations and/or refund requests must be provided in writing.

PLEASE NOTE: Where a deposit or prepayment is to be refunded, an administration fee will be charged. The $30 administrative cancellation fee can be credited to a future booking if returning within 12 months of the initial cancellation.

Premium/High Period Bookings (bookings placed before 22 December 2017)

Cancellations providing more than 28 days’ notice in relation to the scheduled arrival date are fully refundable, less a $30 administration fee.
Cancellations inside 28 days of the scheduled arrival date will result in forfeiture of all monies paid.
Premium/High Period Bookings (bookings placed on or after 22 December 2017)

Cancellations providing more than 60 days’ notice in relation to the scheduled arrival date are fully refundable, less a $30 administration fee.
Cancellations providing 30 to 60 days’ notice in relation to the scheduled arrival date will result in forfeiture of the first night accommodation cost.
Cancellations inside 30 days of the scheduled arrival date will result in forfeiture of all monies paid.

Mid-Season Bookings

Cancellations providing more than 14 days’ notice in relation to the scheduled arrival date are fully refundable, less a $30 administration fee.
Cancellations inside 14 days of the scheduled arrival date will result in forfeiture of all monies paid.

Low Season Booking

Cancellations providing more than 24 hours’ notice in relation to scheduled arrival date are fully refundable, less a $30 administration fee.
Cancellations inside 24 hours of the scheduled arrival date will result in forfeiture of all monies paid.
View park season calendars

While we do our best to accommodate a preferred site or cabin number, these are not guaranteed.

Refund Conditions
Providing the necessary notice has been given and you are able to receive a refund, the remaining deposit will be refunded either by:

Credit Card – Refunded onto the credit card. The same credit card must be used for credit refund as the one that paid the deposit.

EFT TRANSFER – (Direct credit) – Direct into guest bank account. Guest must supply their BSB, ACCT. NO. & Account Name.

PLEASE NOTE: ALL REFUNDS ARE PROCESSED WEEKLY

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .