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Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

Holiday Haven Lake Conjola is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Cancellation Policy

Cancellations and Refunds

Cancellations up to 30 days prior to arrival - a cancellation fee of $50 for cabins & $20 for sites will apply to all bookings.
Cancellations 14 to 30 days prior to arrival – a cancellation fee of 50% of total booking will apply to all bookings.
Cancellations within 14 days or less prior to arrival - a cancellation fee of 100% of the booking will apply to all bookings.
Refunds are unavailable for cancellations made within 14 days of arrival date or due to; early departures, no shows, change of mind, inclement weather, or where clients are asked to leave the park for breaching park rules.
Park Management reserves the right to cancel or amend any bookings
Pricing is subject to change.
Guest credit / debit card details are required to secure all bookings.
Visa & Mastercard credit card surcharge of 0.5% applies to this payment option.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .