All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

Tweed Holiday Parks Tweed Heads is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Cancellation Policy

Refund Policy -
The following information is provided to assist clients seeking to change or refund their reservation. Tweed Holiday Parks adopted this policy to efficiently respond to a Refund request.
All requests for reservation changes and refunds must be in writing and forwarded to Holiday Park Management by hand, mail or email.
Holiday Park Management will consider all requests for a refund when a client provides one (1) week or more notice in Off-Peak and 28 days notice in Peak /Shoulder.
An administration fee of $40 will be deducted from every refund.
All refund requests will be submitted along with a documented client request to Tweed Holiday Parks Administration for consideration in the following circumstances:
• A client requests to transfer funds from one reservation to another reservation in a different name.
• Less than one (1) week notice is given for Off-Peak and less than 28 days notice is given for Peak/Shoulder reservations (see Un-Relet Fees).
• Client requires to be refunded by Direct Credit.
Note: A client request to transfer funds from one Tweed Holiday Park to another shall be treated as a refund with no Administration fee – transfer of funds from one Park to another is not available.
Changing a Reservation in the Off-Peak Period
No administration fee will be charged when a client requests to change an existing reservation in the Off-Peak Period.
Holiday Park Management will accept a request to change a reservation when a client provides one (1) week or more notice to:
• Change arrival/departure dates.
• Requests for unused funds to be transferred to a future reservation in the same Holiday Park.
• Request a change of site (subject to availability).
Note: A request to change a reservation in the Peak/Shoulder Period requires 28 days notice and shall be charged a $40 Administration fee.
For a request to change a reservation that provides less than one (1) week notice in Off-Peak and less than 28 days in Peak/Shoulder see Un-Relet Fees.
Un-Relet Fees
A refund request that provides less than one (1) week notice in Off-Peak and less than 28 days notice in Peak/Shoulder will be acknowledged by the Park Manager of the relevant Holiday Park. The Park Manager will then attempt to sell the site/product booked to other customers. Where the site/product booked is sold totally to other customers a refund will be issued less a $40 Administration fee.
Where the site/product booked is not sold to other customers, or only partially sold (e.g. not all nights booked have been resold), the value of the unsold portion of the booking will be deducted.
Failure to Notify of Cancellation / No Arrival
If a client does not notify Holiday Park Management of their intention to cancel a reservation and do not arrive, Holiday Park Management will exhaust all means to make contact with the client. If no contact can be made, the reservation will be cancelled at 10am the day after the arrival date and no refund will be issued.


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