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Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

Tweed Holiday Parks Fingal Head is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Cancellation Policy

Cancellation and Refund Policy:
To obtain a refund, you must notify the holiday park in writing and provide a minimum of one (1) week notice in off-peak and 28 days notice in Peak/Shoulder prior to your arrival date.
• All refunds will incur a $40.00 administration fee.
• Changes can be made to an existing reservation in the Off-Peak period with sufficient notification, allowing the parks time to re-let the accommodation.
• Un-Relet fees will apply for a request to change or cancel a reservation that provides less than one (1) week notice in off-peak and less than 28 days in peak/shoulder.
• All fees are forfeited for no shows.
• Should people vacate a site early due to weather conditions, no refund will be given.
Please refer to the full policy document on our website www.tweedholidayparks.com.au

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .