Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

Gardens Port Fairy Caravan Park is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Cancellation Policy

Terms & Conditions
Acceptance of a booking is acknowledgment and agreement to these terms and conditions.

The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.

Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.

Changes or cancellations for during the Christmas School Holidays
Must be made prior to the 31st of October. If cancelling after the 31st of October and accommodation or site can be resold a refund will be issued less a $30 administration fee. Refunds may take up to 30 days.

Cancellation for Folk Festival Booking
No refunds apply.

Cancellations – Off Peak
All cancellations must be made directly with the park in writing. Bookings cancelled 14 days or more prior to the arrival date will be refunded less a $30 administration fee.

Where bookings are cancelled less than 14 days prior to arrival the deposit will not be refunded. Bookings can be moved, however prices may change depending on the new booking period and amendment fees may apply.

No refunds are given for early departures or cancellations once arrived.

Promotional code, voucher or membership discounts
Must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Only one promotional/membership offer can be redeemed on any booking.

Vehicles
In the respect for the comfort of others staying at each of the Port Fairy Caravan Parks, we only allow one vehicle per booking unless prior arrangement with management. The speed limit throughout our caravan parks is walking pace.

Persons under 18 years of age
Must be accompanied by a parent or guardian for the full length of their stay.

Noise
In the interests of all guests enjoying their stay, we ask that excessive noise is ceased by 10pm. Drunkenness, loud parties and offensive behaviour will not be tolerated. Your booking will be immediately terminated, and you will be asked to leave without a refund.

Damages
If there are any damages caused to the cabin, including, but not limited to; furniture, walls, floors or electrical equipment, we will charge the credit card details provided at the time of booking for the total amount to repair damages.

Credit Card or Debit Card fees (online bookings)
If you wish to pay by MasterCard or Visa credit, we will charge a non-refundable card surcharge of 1.00% of the total transaction value through our online booking.

Bedding
Bedding is supplied to the main bed in all cabins, bedding for single beds is available for hire.

Smoking
We strictly prohibit smoking in the Cabins, Camp kitchen and Toilet blocks. If you smoke in the cabins, camp kitchen or toilet block there will be a $200.00 cleaning fee that will be charged to your credit card details provided at the time of booking to compensate blocking off the room to air out and clean the cabin.

Child
The child rate applies to ages 5-17 years

Allocation
Although we make every effort to keep you on the site you have booked, management reserve the right to move you.
We reserve the right to refuse entry into Parks.

Our terms and conditions may change from time to time.

Please check our website for any updates to our terms and conditions.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .