All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

Holiday Lifestyle Henty Bay Portland is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Cancellation Policy

HENTY BAY BEACH FRONT VAN & CABIN PARK – General Information & Regulations
No refunds are available once the site or accommodation has been occupied!
The person whose name appears on the booking form or registration form, assumes responsibility for the park patrons for which the
booking covers and their visitors. The owners and management reserve the right to withdraw, cancel, and decline to accept or retain
a booking for any person or party if a patron’s conduct is incompatible with the interests, harmony, comfort or welfare of other
Roll out awnings: It is recommended that rollout awnings not be left open/rolled out when you leave the park, due to sometimes
unpredictable strong winds.
All persons enter the park at their own risk and are responsible for their own possessions and vehicles.
All caravan park occupants must with respect to:
Torches. It is recommended to carry a torch at all times during dark hours to prevent personal injury.
A. Check out time.
A 1. Vacate the park by 10am on the day of departure unless otherwise agreed by the park management.
A 2. All fees must be paid in advance. If intending to extend your stay, office staff must be notified before 10am.
B. The making and abatement of noise.
B 1. Keep noise to a minimum at all times ensuring that there is no unnecessary noise between 10pm & 8am. (Exceptional
circumstances may exist where the park management considers it reasonable that this rule need not be strictly applied. The
prior consent of the park management must be obtained in these circumstances.)
C. Vehicles.
C 1. Observe park speed limit which is 5km per hour.
C 2. Not carry out repairs to motor vehicles within the park
C 3. Not bring an unregistered or un- road worthy vehicle into the park
C 4. Drive or ride vehicles on the roads only.
C 5. Not ride bicycles in the park outside of daylight hours. HELMETS MUST BE WORN AT ALL TIMES! This is parent’s
C 6. Only park their vehicle in the place specified by park management.
D. Disposal of Refuse. Please help us keep our park and environment clean and tidy by:
D 1. Wrapping garbage before placing it in the bins.
D 2. Not use the park garbage disposal facilities for anything other than normal household refuse.
D 3. Do not leave cigarette butts on the ground. It is an unsightly mess and a hazard to young children and the environment.
D 4. Separating recyclables from normal refuse and placing recyclables in their appropriate crates/refuse in the bins
E. The keeping of Pets.
E 1. Keep their pet under control and on a lead at all times.
E 2. Not have a pet in the park without managements consent, with respect to a specific pet.
E 3. To dispose of any animal wastes PROMPTLY & APPROPRIATELY.
E 4. If required, provide the park management with a written guarantee that their pet does not represent a danger to the health
and safety of other park users, in particular young children who may wander into an animal’s territory.
E 5. Not leave a dog unattended under any circumstances.
E 6. Not allow a pet to be a nuisance or cause distress to other park users.
F. The playing of games and other sporting activities.
F 1. Not play ball games in the playground, in or around the amenities block or within close proximity of a dwelling.
F 2. Use playground equipment in the proper manner and in accordance with any rules specific to particular apparatus.
G. The use and operation of communal facilities.
G 1. Not smoke in the amenities block, kiosk, recreation room or laundry.
G 2. Not wash dishes in the laundry trough, baths or hand basins. (The camp kitchen has these facilities)
G 3. Remove washing promptly from the washing machines, dryers or clothes’ lines upon the completion of washing or drying.
(Park management may remove and store laundry items as a result of non-compliance.)
G 4. Not erect a private clothes’ line other than a small temporary line, which is not within obvious view of other park users.
H. The supervision of children (under the age of 18).
H 1. Maintain adequate constant supervision of their children at all times, so as to ensure that the children do not cause a
nuisance or inconvenience to other park occupants, management or employees of the park.
H 2. Ensure that pre-school children are supervised by an adult when using the amenities block or playground.
H 3. Support any reasonable sanctions imposed by park management resulting from improper conduct or use of the park
facilities by their children.
I. Grievances.
I 1. Use a private, conciliatory approach to the settling of disputes with other occupants, park management, or any employee of
the caravan park.
J. Visitors.
J 1. Ensure that their visitors register their presence at the park office
K. Fires.
K 1. Fires will only be permitted at park managements discretion.
L. General Conduct.
L 1. Ensure that they and their visitors do not behave in a manner that could be :offensive to other park occupants; a poor
example to the children in the park, or injurious to the reputation of the caravan park. A breech of these rules may result in
your booking being cancelled and loss of fees already paid.
SHOULDER – OFF PEAK : Monday to Saturday 8.00 am to 7.00 pm; Sunday 8.30 am to 7.00 pm
PEAK : Monday to Saturday 8.00 am to 8.30 pm; Sunday 8.00 am to 8.00 pm


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