Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

Terms & Conditions
Full payment for your online booking will be processed once received in our office.
Villas, Deluxe and Standard cabins have the main bed made up. Budget Cabins - bring your own sheets, blankets and towels, or hire linen packages for $15.00 per queen/double or $10.00 per single bed (one-off charge). Bring your own sheets, pillows, blankets and towels for on-site caravan bookings.
Check-in time is after 2.00pm to allow time for accommodation to be cleaned prior to your arrival.
Check-out time is 10.00am on the morning of departure.
Office hours 8.00am - 7.00pm - check-in outside of these hours will incur a late arrival fee unless prior arrangements have been made.
Minimum booking periods apply over school holidays, busy weekends, long weekends and selected special event weekends.
Numbers allocated in each unit must not exceed the number of beds available.
We reserve the right to deny entry to intoxicated and undesirable guests.
Persons under the age of 18 years must be accompanied by an adult or guardian.
Pets are strictly not permitted with cabin or on-site caravan bookings.
Pets are accepted all year round (with the exception of the Easter break) in guests own caravans and tents, STRICTLY not our cabins or on-site caravans.
All accommodation is non-smoking.
An airing fee will be charged to your credit card (one days tariff) if it is found you have smoked in our accommodation.
At our discretion negligent/malicious damage, loss or theft of property will be charged to your credit card at full replacement cost.

Cancellation Policy

There will be no refund after arrival if your stay is cut short for any reason or you change your mind and the room/site is left vacant.
If the room/site can be re-let at any point after your departure, an equivalent refund will be made available to you, less an administration fee of $20.00.
A one night deposit is required upon making your booking. For bookings during peak periods, payment in full is required 30 days out from arrival date.
We reserve the right to charge a $20 administration fee for all cancellations.
Deposits/payments for cancellations made within 14 days of arrival will not be refunded unless the accommodation can be re-let for the equivalent timeframe originally booked.
Deposits/payments for cancellations made outside 14 days of arrival can be credited to a future booking within 6 months or refunded, less an administration fee of $20.00.
For no-shows, we reserve the right to charge entire stay charges.
Tariffs are subject to change throughout the year without notice.
We do not accept personal cheques for payment upon arrival.
We reserve the right to change room/site allocation (within the appropriate category) if deemed necessary.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .