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Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

Mandalay Holiday Resort is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Cancellation Policy

WEBSITE CANCELLATION POLICY

Full Payment is required on all online bookings. A 1% credit card surcharge will apply.

PEAK SEASON CANCELLATION (Dec/Jan and Easter School Holidays)
• Booking Alterations or Cancellations in Peak Season must be made more than 60 days prior to your arrival. A cancellation fee of $100.00 will occur in every instance.
• If less than 60 days’ notice is given for a cancellation or alteration, no refund or credit will be given.

CANCELLATIONS

If more than 30 days notice is given for a reservation cancellation, guests will be refunded their payment less an $AUD50.00 cancellation fee for each reservation (multiple reservations attract a cancellation fee per accommodation/site reserved).
If a reservation is cancelled or altered within 10-30 days of arrival, a refund of 50% of the payment will be refunded to the credit card provided at the time of booking.
If less than 10 days notice is given for a cancellation or alteration, no refunds or credit will be given.
All cancellations must be made in writing.

PEAK SEASON CANCELLATIONS

Booking Alterations or Cancellations in Peak Season (Dec/Jan and Easter School Holidays)

60 days prior to your arrival – $100.00 non-refundable booking fee is forfeited.
Within 60 days of your arrival the deposit & non-refundable booking fee is forfeited in full.
14 days before your arrival your full payment is forfeited.

CANCELLATIONS

Booking alterations or cancellations outside of Peak Periods must be made more than 28 days prior to your arrival.

28 days prior to your arrival – $50.00 cancellation fee applies in every instance.
Within 28 days of your arrival the deposit is forfeited in full. No deposit refund.
Your booking is for a set time and, once confirmed, any change will result in liability for payment of the whole of the time booked unless you have cancelled in accordance with this policy.
Please check your holiday dates carefully. Cancellations must be made in writing.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .